4) Hold these keys down until you hear the startup sound a total of 3 times. 3) Turn the computer on, then press and hold Command-Option-P-R before the gray screen appears. 2) While the computer is shut down, locate these keys: command (has an apple on it), option (sometimes called alt), P, and R. First let's reset the PRAM on the computer. ALSO, you may have done some of this before, but just to get on the same page, go ahead and perform all of the tasks below even if already done prior to posting here at JustAnswer. This is going to be a long post so I suggest printing it out for your reference. I normally suggest this first because it is good practice plus if we dig too deep into a problem and simple measures could have repaired it in the beginning we'll be kicking ourselves later. First of all, I would suggest you run some general maintenance on the computer. ![]() ![]() Instead, let me know and we'll try some more things or I can refer you to another Expert who may be able to help you further. If the following suggestions work, please let me know and you can Accept the answer (and if possible, leave positive feedback).
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